I am so excited about learning about this 2.0 stuff. I actually had the delightful experience of finding alot of this information to create a training programme for my staff, but then hit technology issues such as access to sound, or the sherrif (or security system).. So to those lovely people at the State Library you have my eternal thanks for getting this started bencause then all the problems had to be fixed for me.
The 2.0 is very complicated and it is easy to place our head inteh sand and hope that it will go away but with type of course we can learn about it and see how it impacts on the library service. Knowledge is so important in customer service, because I customers do not suffer fools readily
Again looking forward to the learning and then the implementing the knowledge into our services
